PAC Worldwide Privacy Policy 

Last updated and effective date: April 8, 2024

Thank you for visiting PAC Worldwide Corporation.

This privacy policy (“Privacy Policy“) applies to PAC Worldwide Corporation, our affiliates, and all PAC subsidiaries and websites, including MailersUSA Worldwide Holding Company (collectively, “PAC”) that link to this Privacy Policy.  PAC is committed to protecting your personal information (“Information”), and this Privacy Policy governs PAC’s use of your Information that we collect.  The term Information as used in this Privacy Policy is data that relates to you and may identify you as an individual. We use your Information consistent with all applicable laws.

This Privacy Policy explains how Information is collected, used, and disclosed by PAC, and applies to the Information collected when you use or access our online or mobile websites (“Site”), our Active Strategy platform services, and related applications (collectively, “Services”), interact with us on social media, or otherwise contact or interact with us. To make things clear, we will talk about privacy on our Site and privacy in our Services separately.

Information for California residents is available here.

Who We Are and What We Do:  PAC manufactures protective mailers and specialty wholesale packaging for the courier, e-commerce, fulfillment, and distribution markets. We offer a full portfolio of branded and stock packaging with bubble-lined and flat solutions. Our division MailersUSA supplies wholesale-priced shipping & office supplies, including Kraft Bubble Mailers, a variety of Poly Bubble Mailers, Rigid Paperboard or Photo/Document Mailers, Flat Poly Mailers, Clear Bubble (Bubbleout) Bags, Corrugate Shipping Boxes, & plain white labels. We are headquartered in Redmond, Washington.

How You Can Contact Us: If you have any questions regarding this Privacy Policy, please contact us via email at:  [email protected]

Privacy at PAC
15435 NE 92nd St.
Redmond, WA 98052

To submit an Individual Rights Request, click here.

PAC User Types

Much of this Privacy Policy is divided into sections based on the way you may interact with PAC. You might be a site visitor, you might make a purchase or have an account, or you might be a business partner. Please determine what user type you are. For each user type we have explained what Information we collect and why, how we disclose your Information, your rights, and what cookies and other similar technologies we use.

This policy applies when you interact with us through the Services or on the Site or otherwise contact us. It also applies anywhere it is linked. It does not apply to non-PAC websites and mobile applications that may link to the Services or Site or may be linked to or from the Services or the Site. Please review the privacy policies of those websites and applications directly to understand their privacy practices.

What Information We Collect & How We Use It

We collect and use the following Information to provide, improve, and protect our Services. We may also use this Information to respond to your questions and requests and communicate with you about products or offer promotions.

Information you give us. We collect and store any Information you enter on our Site or Services.

• When you complete a form on our Site, you may be asked to provide us with Information such as your name, email address, and zip code.
• When you request a quote, we collect your name, company name, email address, phone number, country or region and zip code. We use this Information to provide you with the Information, product, or service that you are inquiring about. We may disclose this Information if you request an order for a quantity that is smaller than we can provide, in which case we may pass your Information to a distribution partner to fulfill.
• When you engage in a transaction using a credit or debit card on our Site or Services, such as to place an order over the phone with us, we use a payment processor to process your payment.
• We also collect Information if you inquire about or apply online for a job with PAC, complete a survey administered by PAC or a provider acting on our behalf, or contact customer service with a complaint or question or leave comments on product reviews.

Marketing. We may collect your Information, such as your email address or mailing address, in order to provide you with free of charge marketing-related materials. If you do not wish to receive such marketing materials from PAC, then click the “unsubscribe” button on our materials. You can also make a request here. We also use your Information to understand the effectiveness of our marketing, our customer base, and purchasing trends, as well as to retarget advertising for our products to you.

Usage, Device, and Log Information. We collect Information about you when you access and use the Site and the Service, including your Internet Protocol (“IP”) address, access times, browser type and language, web pages you visit, and other actions you take, in order to improve our Services, and/or develop new Services. We collect Information from and about the devices you use to access the Services, including Information about how you interact with our emails and newsletters, including whether you open or click links in any correspondence. We do not link any of this Information to your name or other Information collected on our forms.

Cookies and other tracking technologies. We (including service providers working on our behalf) use various technologies to collect Information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience. Most browsers accept cookies automatically. You can set your browser to not accept cookies, but this may limit your ability to use the full functionality of this Site of the Services. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies.

We and third parties may also use cookies and other tracking technologies to facilitate serving relevant ads to you. These technologies allow us to tailor ads to you based on your interaction with our Site and help us avoid duplicating advertisements. While our Site does not serve advertising, you may see advertisements on other websites based on Information collected through cookies and other tracking technologies on our Site and other third-party websites and mobile applications you visit or use that participate in our advertising networks. Third parties may use persistent identifiers to track your Internet usage across other websites and mobile applications in their network beyond our Site. In addition to disabling cookies and other technologies described above, you can opt out of receiving targeted advertising from participating ad networks and other service providers. You can learn more about ad-serving companies and the options available to limit their collection and use of your Information by visiting the websites of the Network Advertising Initiative, the Digital Advertising Alliance, and Facebook’s ad preferences tool and privacy policy. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device setting and by resetting the advertiser ID on your Apple or Android device. Note that some apps require you to take additional steps to disable tracking technologies.

Below is a list of cookies on the Site.

Category	Partner	Further Information
Analytics; Advertising	Google	How Google uses Information from sites or apps that use our services
Analytics	New Relic	Privacy Policy
Analytics	Inspectlet	Privacy Policy
Analytics	Visual Website Optimizer (VMO)	Privacy Policy
Functional	Zendesk	Privacy Policy
Functional	BugHerd	Privacy Policy
Advertising	ShareThis	Privacy Policy
Advertising	Act-On	Privacy Policy
Functional	Fastly	Privacy Policy

Collection and Use of Aggregate Information and Combining Information. We may use aggregate information to analyze trends, administer the Site, track users’ movements, and gather broad demographic information on aggregate use. We may also combine Information from the Site and our Services together with other Information we obtain from our business records, including by linking the Information we collect about you and associated with the cookies we use in connection with your use of the Site, such as your IP address.

Sensitive Data. Under no circumstances should you provide or otherwise upload to the Services social security numbers, driver’s license number, passport numbers, or other government-issued identification numbers, healthcare data, biometric data, digital signatures, any code or password that could be used to gain access to financial resources, other unique identifiers of a user or individual, or similar data that is subject to a higher level of protection at law (collectively “Sensitive Data”). We disclaim all liability for Sensitive Data or its misuse or disclosure.

To Whom Do We Disclose Your Information?

We may disclose Information as described below. We do not disclose Information to third parties for their own direct marketing purposes. We do not sell your Information for financial compensation.

Service Providers: We engage vendors to perform functions on our behalf, and they may receive Information about you to provide these services. The business functions our vendors support include: billing and collection; auditing and accounting; professional services; analytics services; security; IT; and marketing services.

Online Advertising Partners: We partner with companies that assist us in advertising our Services to others who may be interested in the Services. These companies may use tracking technologies on our website to collect or receive Information from the Site and Services and elsewhere on the internet and then use that Information to measure and target ads.

Compliance with Laws: We may disclose your Information if (a) we believe that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies, and Terms of Service, (c) to protect the security or integrity of the Services from harm or illegal activities; or (d) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers: We may disclose or transfer your Information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of the business to another company.  We may also disclose Information to other members of our group of companies and affiliates.

Your Right to Control and Access Your Information

You can make choices about the collection and use of your Information by PAC. You can control your Information that PAC has obtained, and exercise your Information protection rights, by contacting PAC or using various tools we provide. In some cases, your ability to access or control your Information will be limited, as required or permitted by applicable law. How you can access or control your Information will also depend on how you interact with PAC.

• Email Unsubscribe: You may unsubscribe promotional emails from PAC by clicking the links at the bottom of emails.
• Ad Choices: PAC has also implemented a consent management platform (powered by TrustArc) on Our Sites that provide visitors the opportunity to consent, or not consent, to cookies and similar tracking technologies on Our Sites. Upon accessing Our Sites, you will see a banner on the bottom of the page with information about the cookies we use. You may click the banner to reject any cookies that are not strictly necessary. Pressing “accept” on the banner or scrolling/clicking on Our Sites is an indication of your acceptance. Accordingly, PAC’s lawful basis for processing Information on Our Sites is consent. You may withdraw your consent at any time by clicking here. Your browser or device may offer a “Do Not Track” option. We do not honor Do Not Track signals at this time.

Your California Privacy Rights

The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of Information about them, as well as rights to know/access, correct, delete, and limit disclosure of Information. You have the right to be free from discrimination based on your exercise of your CCPA rights.

To the extent that we collect Information that is subject to the CCPA, that Information, our practices, and your rights are described below.

Notice at Collection Regarding the Categories of Information Collected

You have the right to receive notice about our Information collection, use, and disclosure. The following table summarizes the categories of Information we collect; the categories of sources of that Information; whether we disclose, sell, or share that Information to service providers or third parties, respectively; and the criteria we use to determine the retention period for such Information. The categories we use below to describe Information are those enumerated in the CCPA.

We collect this Information from the sources described in the Information We Collect section above for the purposes described in the How We Use Your Information section above.

Information Type	Collected	Source	Disclosed to?	Sold to or shared with**?
Personal Identifiers	·       Contact Information (name, phone number, address) ·       Unique identifiers (such as those assigned in cookies)	You	Service Providers	Advertising partners
Payment Information	·       Payment card data	You	Service Providers	Not sold
Commercial Information	·       Transaction Information ·       Billing and payment records ·       Order history	You	Service Providers	Not sold
Geolocation Information	·       Coarse Information (e.g., ZIP code, IP address)	You	Service Providers	Advertising partners
Internet or Electronic Network Activity Information	·       IP address ·       Device identifier (e.g., MAC) ·       Advertising identifier (e.g., IDFA, AAID) ·       Information provided in URL string (e.g., search keywords) ·       Cookie or tracking pixel Information ·       Information about your interaction with our website, app, or email correspondence	You	Service Providers	Advertising partners

** Under the CCPA, a business “sells” Information when it discloses it to a company for monetary or other benefit.  Under the CCPA, a business “shares” Information when it discloses it to a company for cross-context behavioral advertising. A company may be considered a third party either because the purpose for its sharing of Information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using Information for purposes unrelated to the service it provides to us.

We determine the retention period for each of the categories of Information listed above based on (1) the length of time we need to retain the Information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such Information, (3) internal operational needs, and (4) any need for the Information based on any actual or anticipated investigation or litigation.

Entities to whom we disclose Information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using Information for any purpose that is not related to our engagement.

Right to Opt-Out of Sale or Sharing of Information

You have the right to opt-out of our sale or sharing of your Information to third parties. To exercise your right to opt-out of the sale or sharing of your Information, please visit our “Do Not Sell or Share My Personal Information” webpage or contact us.

Please note that your right to opt out does not apply to our disclosure of Information to service providers.

Right to Know and Request Access to and Correction or Deletion of Information

You have the right to request access to Information collected about you and Information regarding the source of that Information, the purposes for which we collect it, and the third parties and service providers to whom we sell, share, or disclose it. You also have the right to request in certain circumstances that we correct Information that we have collected about you and to delete Information that we have collected directly from you. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

Notice Regarding Participation in Financial Incentives

We may offer you the opportunity to participate in special promotions and programs from time to time, such as by providing you with a coupon for our products and services when you sign up for our newsletter. Your participation is voluntary. If we present this offer to you, we will obtain your consent to collect your Information in connection with your participation.

The categories of Information we collect vary based on the promotion.  For the newsletter promotion, we collect contact data such as your email address and your name, which we use to facilitate your participation in the program and to market to you. If we run the program jointly with a business partner, we may disclose the Information to that business partner.

You may opt into these types of programs using the means we present to you at the time we make the offer, such as an online registration page. You may opt out of the program at any time by following the instructions in the “Contact” section of this Privacy Policy.

The program we offer may qualify as a financial incentive program (“FIP”) under California law. We are required to summarize FIPs and explain how the value you receive from FIPs is reasonably related to the value that we receive from the Information you provide to us. FIPs generate revenue for us that we believe is reasonably related to the benefit you receive from your participation.  Our good faith estimate of the value of your Information varies based on the particular program but is consistent with the value of what we provide you in return for it, such as a coupon.  We believe this value is reasonable because it is based on internal data about the value of marketing leads and, if we disclose Information to business partners, our calculation of the value of Information associated with sharing that Information with them.  We also consider the anticipated expenses that might be incurred in the collection, storage, and use of such Information.

Security & Retention

We employ industry standard technological measures that are reasonably designed to help protect your Information from loss, unauthorized access, disclosure, alteration or destruction. PAC may use, without limitation, firewalls, password protection, encryption, and other security measures to help prevent unauthorized access to your Information. While we take reasonable efforts to guard Information, no security system is impenetrable.

We keep your Information as long as needed to provide you the services that you requested and as further described elsewhere in this Privacy Policy.

Policy on Information Collected From Minors

This Site and our Services are not directed at children under the age of 13, and PAC does not knowingly collect Information from children. If you become aware that a child has provided us with Information, please contact us at [email protected]. If we discover that we have inadvertently collected Information from a child, we will delete that Information.

 

Notice to Users Outside of the U.S.

By accessing or using our Services or otherwise providing Information to us, you consent to the processing and transfer of Information to the United States and other countries, and territories, which may have different privacy laws from your country of residence. The laws regarding Information in the U.S. and these other territories may be different than the laws in your country.

How to Submit an Access, Correction, or Deletion Request

You may submit a request to exercise your rights to know/access, correct, or delete your Information through the following means:

1. By filling out a Consumer Data Request Form available here.
2. By emailing us at [email protected].

You may authorize another individual or a business, called an authorized agent, to make requests on your behalf through these means.

Verification Procedures 

In order to process your request to know/access, correct, or delete Information we collect, disclose, or sell, we must verify your request. We verify your identity by asking you to provide personal identifiers we can match against Information we may have collected from you previously and confirm your request using the email or telephone account stated in the request.

We will not use Information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.

Transfers: Information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of Information to a third country or an international organization are subject to appropriate safeguards.

Changes

PAC may need to update this Privacy Policy from time to time. If we do change this Privacy Policy, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy. We may also notify you in other ways from time to time about the collection, use, and disclosure of your Information described in this Policy.